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Patient Services Coordinator - Vascular Access & Procedures
Patient Services Coordinator (Vascular Access & Procedures)
- Four 10-hour shifts per week
- Shift hours: 8:45am-7:15pm
- Schedule rotation may include weekdays, weekends and holidays
WHY JOIN OUR TEAM?
The Vascular Access & Procedures team plays a critical role in supporting patient care by coordinating services for patients undergoing specialized vascular access and procedural treatments. Our department is committed to providing exceptional service, ensuring patients and families receive clear communication, compassionate support, and a seamless experience throughout their care journey. If you are looking for a collaborative environment where attention to detail, patient-centered service, and teamwork are highly valued, we encourage you to apply.
POSITION SUMMARY
The Patient Services Coordinator (PSC) is an essential member of the Vascular Access & Procedures team, ensuring efficient clinic operations and an exceptional patient experience. This role serves as a primary point of contact for patients, visitors, and clinical staff by coordinating appointments, managing patient flow, providing detailed information, and supporting administrative processes in a fast-paced healthcare environment.
KEY RESPONSIBILITIES
- Greet and check in patients and visitors in a professional and courteous manner.
- Schedule, reschedule, and coordinate patient appointments.
- Provide detailed information regarding appointments, procedures, and clinic processes.
- Assist with patient registration and demographic verification.
- Answer incoming calls and appropriately direct inquiries.
- Support patients and families by addressing questions and escalating concerns when necessary.
- Maintain accurate documentation and records within departmental systems.
- Collaborate with clinical and administrative staff to ensure efficient patient flow.
- Assist with coordination of procedural scheduling and related administrative activities.
- Perform additional duties as assigned.
IDEAL CANDIDATE
- Professional, patient-focused, and committed to delivering exceptional customer service.
- Previous experience with patient check-in, reception, scheduling, or healthcare registration functions.
- Strong communication skills with the ability to explain information clearly and thoroughly.
- Demonstrated ability to de-escalate challenging situations and provide service recovery when needed.
- Highly organized with strong attention to detail.
- Fast learner with the ability to adapt to changing priorities in a healthcare setting.
- Ability to work collaboratively with patients, providers, and multidisciplinary teams.
- Basic healthcare or clinical terminology knowledge preferred.
- Proficient in Microsoft Office applications and other healthcare-related systems.
- Able to maintain professionalism and accuracy in a fast-paced environment.
WORK SCHEDULE
- Four 10-hour shifts per week
- Shift hours: 8:45am-7:15pm
Schedule rotation may include weekdays, weekends and holidays
EDUCATION
- Required: High School Diploma or Equivalent
- Preferred: Associate's degree
WORK EXPERIENCE
- Required: 3 years Relevant work experience
- Preferred: Health care experience in a hospital setting
- Additional education may be substituted for required experience on a one-to-one basis.
OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
