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Service Skilled Trade
Fac Mgt RAF Main Campus 600859
126765 Requisition #
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Work Schedule: Monday-Friday, 7am-3:30pm

The primary purpose of the Plumber is to provide skilled plumbing work of the journeyman level in the installation, maintenance, and repair of domestic water, steam, natural gas, sewer, compressed air, vacuum, medical gases, and other utility systems.  Responsible for assigned plumbing duties either issued orally or by written instructions.  May be responsible for the supervision of all plumbing and piping work for production and quality control purposes.

Interprets and works from instructions, blueprints, sketches and diagrams in the installation of plumbing systems. Estimates cost of work and may order materials and maintain inventory. Performs a variety of plumbing work incidental to the installation and repair of air conditioning, refrigeration and other building systems. May coordinate the workflow of technicians and mechanics.  Investigates outages.


Maintain Facility appearance, Functionality and Safety  
•Provide clients with material and labor cost estimates for repairs/installation of plumbing systems.          
•Respond to all critical alarms.
•Repairs and performs maintenance of sterilizers, glassware ovens, washers and all other special equipment
•Requisitions materials and maintains inventory.
•Understands the use of threading machines, ratchets, and all hand and shop tools of the trade.
•Connects and maintains water units.
•Installs, maintains, and repairs water, air, gas, sewer, and steam lines and systems.


Reduce Outside Contractor Costs 
•Oversee certifications and deliveries on all medical gases for Main Campus facilities by maintaining system reports for usage, leaks repairs, PM's purity analysis and regulatory compliance.                                                                                                        

 •Review work performed by outside contractors for quality. Respond to all critical alarms.


Other Duties as assigned   

 •The employee may be expected to be part of an on-call group and when assigned this responsibility will be compensated for that time.  When on-call, the employee must be available and be able to respond in accordance to policy.  Periods of alert when Emergency Conditions may be expected are not considered on-call.



Develop Oneself - Pursue learning and self-development; actively seek feedback; transfer learning into next steps; set high standards of performance; drive for results and achievement.

Self-Adaptability - Work in situations involving uncertainty, shifting priorities, and rapid change; deal constructively with mistakes and setbacks; demonstrate flexibility.

Team with Others - Initiate, develop, and manage relationships and networks; encourage collaboration and input from all team members; value the contributions of all team members; balance individual and team goals.

Technical/Functional Expertise - Demonstrate technical proficiency required to do the job; possess up-to-date knowledge in the profession; provide technical expertise to others.


Service Orientation
Provide service to our stakeholders, including patients, caregivers, colleagues and each other, in a safe, courteous, accountable, efficient and innovative manner to include:

  • Promoting inclusiveness and collegiality that demonstrates respect and professionalism to our stakeholders at all times

  • Modeling safe, ethical behavior that mitigates risk to the institution through sound business practices, and adherence to MD Anderson’s Standards of Conduct, institutional policies and procedures

  • Responding to requests in a timely manner while proactively communicating expectations for procedures, service arrival, or project deliverables to stakeholders

  • Using the steps to HEAL (Hear, Empathize, Address and Learn) the relationship when service recovery is needed

Customer Focus

  • Builds and maintains customer satisfaction with the products and services offered by the organization through skills demonstrated in communication, personalization of interaction, regulation of emotions, and proactive problem solving.

Performance Statement Examples

  •  Presents a cheerful, positive manner with customers either on the phone or in person. Shows interest in, actively listens to and responds in a clear and timely manner to customer's expressed needs.
  • Focuses on the customer's results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions through personalized service that anticipates the customer's unspoken needs.
  • Delivers services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied by addressing the root cause of the issue. Problem solves with patient, family member, care giver or clinical team to aid in proactively resolving issues and concerns.
  • Provides to customers status reports and progress updates. Seeks customer feedback and ensures needs have been fully met.
  • Talks to customers (internal and external) with a pleasant tone to find out what they need and how satisfied they are with the service. Remains in control of own reactions and responds in a manner that demonstrates appropriate nonverbal cues and complements the customer's emotions in the situation. Recognizes when it is necessary to escalate situations to leadership to ensure customer satisfaction.

Required: High school diploma or equivalent. One year post-journeyman experience plumbing experience. All of the following: Licensed as Journeyman Plumber in the State of Texas Medical Gas Piping Installation Endorsement by the State of Texas 

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

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