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Senior Administrative Assistant - Social Work Department
The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report’s 2022-2023 rankings. It is one of the nation's original three comprehensive cancer centers designated by the National Cancer Institute.
The Social Work department is here to help patients, their families, and their caregivers cope with the diagnosis of cancer and to eliminate psychosocial complications as significant barriers to care in Texas, the nation and the world through outstanding integrated programs in patient care, research, education and prevention.
As a Sr. Administrative Assistant in the Social Work Department, you’ll play a vital role in supporting patients, caregivers, and staff. Enjoy paid medical benefits, generous PTO, retirement plans, and opportunities for growth—all while making a meaningful impact.
The ideal candidate will have at least five years of administrative/secretarial experience. This position is located in the Texas Medical Center and is fully onsite. The work schedule will be Monday - Friday 8AM-5PM.
Key Functions
Administrative Support
- Provide administrative support to Social Work Supervisor(s), including calendar management, meeting reminders, minute-taking, and assistance with design projects and PowerPoint presentations.
- Support social work units with Concur requests, staff development data entry, productivity reporting, ProCard requests, and office supply orders via PeopleSoft.
- Manage Kronos timekeeping for units and act as backup, including pre-approval of time and attendance, corrections, WebSchedule entries, and time adjustments with justification.
- Process ePAFs for weekend compensation pay.
Patient Assistance Program
- Review, process, and track CRM requests for airline tickets (donated by Southwest and United Airlines) for patient/caregiver travel; issue tickets via vendor sites and communicate booking details.
- Maintain airline ticket tracking log and provide monthly updates on ticket availability.
- Verify and track Lyft requests, documenting costs and completion in OneConnect CRM.
- Serve as main contact for Adopt-A-Family annual program, including issuing and reloading cards for approved families.
- Act as backup for Patient Assistance Program Coordinator, assisting with CRM processing for store value cards for meals, transportation, parking, and lodging.
- Access Bank of America site for loading and reloading Visa cards.
New Employee Program
- Coordinate new employee orientation, including schedules, office space preparation, tours, and department training with the operations manager.
Back-up Coverage for Front Desk
- Provide coverage and guidance for other support staff as needed.
- Greet patients and answer telephones professionally.
- Obtain and verify patient information using OneConnect to triage referrals, suicide pages, and code blue pages to appropriate social work counselors.
- Provide backup coverage for Patient Assistance Program, including distribution of gift cards, housing contracts, airline tickets, and parking assistance.
- Perform other duties as assigned.
· Other duties as assigned.
EDUCATION
- Required: High School Diploma or Equivalent
- Preferred: Associate's Degree or
- Preferred: Bachelor's Degree
WORK EXPERIENCE
- Required: 5 years Administrative/secretarial experience. or
- Required: 3 years Required experience with Associate's degree. or
- Required: 1 year Required experience with Bachelor's degree.
OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
