Senior Event Technician

The Research and Administrative Facilities (RAF) department manages the operations and maintenance of research and administrative buildings, including both the Bastrop and Smithville campuses.  The RAF team also includes parking and transportation, audio visual and event operations, as well as the exterior site operations, all of which support all the Houston campuses and properties.

The RAF team values honesty, openness, empowerment and expects everyone to lead by example. We strive to be a group of high performing individuals, unified as a team, providing excellent customer service in an efficient and timely manner. We embrace the 1-Team, 1-Mission, 1-Division philosophy. As a team they truly work each day to contribute to Making Cancer History.

The ideal candidate is a hands‑on AV professional with strong technical troubleshooting skills and extensive experience supporting live events, conferencing platforms, and audio‑visual systems in complex, highly regulated environments such as healthcare or higher education. This individual excels in customer service, teamwork, and adaptability, manages multiple priorities in fast‑paced settings, and demonstrates strict attention to detail, confidentiality, and safety. The role requires someone who is comfortable providing onsite, physically demanding event support—including equipment setup, frequent walking, shift work, and rapid response to evolving operational needs.

This department is a team-oriented environment with a strong emphasis on professionalism, safety, and service excellence. Encourages continuous learning, adaptability, and professional growth. Offers a consistent 40-hour workweek, providing greater work-life balance compared to the extended or irregular hours often associated with the AV industry.

The work schedule is Tuesday through Saturday, 7:00 a.m. to 4:00 p.m.

This position is part of the ride-out team, as needed basis. 

The salary range is $53,000 - $66,000 - $79,000.

MD Anderson offers our employees:
- Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
- Group Dental, Vision, Life, AD&D and Disability coverage
- Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
- Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
- Tuition Assistance Program after six months of service
- Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
- Employer paid life, AD&D and an illness-related reduced salary pay program
- Extensive wellness, recognition, fitness, employee health programs and employee resource groups.

Why Join MD Anderson?

Be part of a world-renowned cancer center making an impact across Texas and beyond.

Collaborate with top-tier leaders and institutions in academic medicine

Help shape the future of healthcare through bold, system-wide innovation

Work with a Mission-Driven Organization: Be part of MD Anderson's mission to eliminate cancer through integrated patient care, research, and education, contributing to a globally recognized institution with a meaningful purpose.

SUMMARY
Senior Event Technician is a position within the Event Services department which is part of Media Services Academic Technology, within the Division of Academic Affairs. The position is responsible for ensuring the highest standards of service to clients while maintaining, handling and coordinating all audio, visual, web interfaces, computer lab and video operations occurring on MD Anderson’s extended Campus. The Senior Event Technician will perform higher level duties in association with room-set up, audio visual set-up, technical operations and in-room support, quality control and inventory control of the equipment on MD Anderson’s extended campus.

JOB SPECIFIC COMPETENCIES
Asset Management a. Coordinates with Supervisor and Event Technicians to track the movement of all event inventory ensuring equipment is not lost, stolen or misplaced. b. Coordinate with Supervisor to perform basic repairs on audio visual equipment and help schedule vendor services and/or maintenance by Telehealth Service Engineers. c. Monitor and perform periodic activities to ensure long term care and preventative maintenance of all Event Operations equipment.

Communication a. Maintains exceptional communication skills throughout all functions of client interaction and inter/intra departmental personnel. b. Advises faculty and staff on the use of audio-visual equipment as needed. c. Maintains confidentiality of proprietary information by all Event Services personnel.

Daily Operations a. Set-up all aspects of institutional events utilizing Event Management System reports and diagrams, in addition to various forms of written and oral specifications. • Assist as needed with the set-up of room equipment including but not limited to; tables, chairs, risers, podiums and poster boards. • Set-up, review AV needs with in-room client, operate, troubleshoot and act as in-room technician for audio and video equipment including but not limited to; audio visual control panels, microphones, sound systems, screens, projectors, monitors, video or web conference equipment, computers in podiums and labs, recording equipment, connecting wires and cables, sound and video mixing boards, peripherals, and related electronic equipment associated with Event Services at MD Anderson’s extended campus. • Assist with Computer/Laptop Lab tasks as necessary. These tasks include but are not limited to; straightening of chairs, printer maintenance (toner and paper), supplies stocked, headphones and computer equipment are operational. Notify and follow up with 4-info and Supervisor of any tasks that need to be handled. b. Tear down and return equipment properly to appropriate storage areas. c. Assist as necessary with routine cleaning of all event furnishings through direct handling or coordination with Facilities personnel. d. Notify Supervisor and Facilities to ensure event area environments, restrooms, lighting, furnishings, aesthetics and structural integrity are properly maintained. Coordinate with Supervisor to ensure maintenance, damage repair, cleaning and other tasks as associated with partition walls. e. Perform routine Multi Media

Event/Video Conference duties to include but not limited to:
i. Installing, adjusting, and operating electronic equipment to record, edit, and transmit radio and television programs, motion pictures, video, web or desktop presentations. ii. Support event-related audio, video and web conferences including conference configuration via audio visual control panel, live switching of video, audio and data feeds, acting as a room host, and securing the room at the end of the event. iii. Diagnose and resolve media system problems. iv. Switch sources of video input from one camera or studio to another, from film to live programming, or from network to local programming. v. Mix and regulate sound inputs and feeds, or coordinate audio feeds with television pictures. f. Ensure adherence to operational standards for events at MD Anderson’s extended campus. Ensure Life Safety standards and ADA guidelines are followed. g. Coordinates with Supervisor to stay current with content, video and audio capture as new technologies emerge to keep in pace with the needs of our Faculty and personnel. Current examples include but not limited to; Camtasia, Lync, Webex, Skype and other similar media. Works with Supervisor to educate self and in turn faculty and staff on use of these platforms. h. Submit and coordinate with Supervisor the follow up on 3-5000 and 4-info tickets. i. Ensure event bulletins and door sign (electronic and paper) are produced and posted daily.

Handles projects for Manager and Supervisor as necessary and other duties as assigned This Position Description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Other duties as assigned.