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Sr BPM (Business Process Management) Applications Analyst - IT Cancer Network

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Information Technology
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133555 Requisition #
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Sr BPM  (Business Process Management) Applications Analyst


Provides Application Support and Maintenance for Appian based applications  

Identifies and resolves application issues effectively and in a timely manner
Proactively assesses system functioning and is able to recognize impending problems and correct them before work processes are disrupted.  


*** Ideal candidates will have experience implementing Appian, SalesForce, ServiceNow, or other BPM applications ***


Analyzes application needs in the department and configures current applications or develops new applications to support them.  Incorporates feedback from the appropriate departmental personnel as applications are configured or developed.

Seeks input from other MDACC technical resources and/or vendor input to resolve application issues when appropriate.

Develops expertise in the applications used in the supported departments.  Becomes knowledgeable regarding the departmental work processes and the overall IS environment in the department.  Uses this knowledge to ensure that systems operation contributes to optimization of work processes and patient care.

Creates and maintains thorough electronic documentation regarding software applications and technical environment.

Develops and enforces system standards to comply with governmental regulations and institutional Policies and Procedures.

Recognizes the nature of system issues that arise and notifies the appropriate IS organization as needed.  Facilitates priority response from the various IS organizations to resolve issues that result in downtime for in users who are involved in direct patient care or other mission-critical activities.

Participates in troubleshooting of desktop, hardware, and network issues by providing critical information about the system issues at hand, as well as information about the applications and IT environment in the supported departments.

Supports desktop, hardware, and network upgrades performed by other IS organizations by providing information about the applications and IT environment in the supported departments.

Coordinates and participates in the development of plans for contingency, backout, and recovery, as well as conversions/cut-overs.  

Provides end user application support during the hours of operation of each department
Responds to support calls in a timely manner, providing priority response to support calls from users who are involved in direct patient care or other mission-critical activities.

Supports end-users by answering their questions, assisting them in using the applications appropriately, and troubleshooting application issues that they report.
Learns and understands customers’ business needs. Uses knowledge of the applications to leverage its functionality to support customer needs.

Performs other duties and special projects as assigned by the manager or supervision

 

Participates in and/or Leads the Following Tasks of Appian implementations:
Leverages knowledge of current technical environment in all project activities.
Provides input into or may lead the development of milestones, deliverables, project plans and timelines to assure that technical tasks/aspects are addressed.

Analyzes system technical requirements and provides appropriate input to the development or selection of solutions, taking into consideration project constraints.

Evaluates the business and technical implications of the application of technology to the current and future business environment.  Provides this input to the project team and customer. 
Participates in the design and configuration or development of input forms, screen designs, tables, system outputs, and interfaces that meet the business needs of the customer.

Develops and maintains the technical skills necessary for system configuration and system administration activities.  Assists team members in developing configuration skills, as needed.
Participates in identification, troubleshooting, and resolution of application and/or implementation issues.  Insures follow-through on reported problems to final resolution.

Insures that system technical design is consistent with institutional and regulatory standards.
Insures that security access design complies with institutional and regulatory standards.

Participates in the preparation and execution of test plans and test scripts, including reiterations as necessary.  Insures that results are documented and feedback is provided to responsible parties.  Insures that the application is adequately tested and all high priority issues are resolved or worked around in a satisfactory manner before the system begins production operations.

Coordinates/participates in the development of backup, disaster recovery, business continuity, security, and administration and redundancy strategies.

Defines and documents system technical requirements.
Provides on site “go-live” support.
Coordinates or assists in the coordination of services from other IT departments to successfully produce project deliverables.

 

Applies best practices  
Utilizes industry best practices in the acquisition, development, implementation, and maintenance of institutional information systems

 

Professional Growth & Development     
Promotes professional growth and development through leadership activities and continuing education and training.


Designs and implement data driven applications  
Experience in development design and configuration of input forms, screen designs, tables, system outputs, and interfaces that meet the business needs of the customer.
• Experience in coding, testing, debugging and documentation
• High level of expertise in providing database backends to web development
• High level of expertise in SQL and PL SQL
• Experience implementing and supporting data warehousing solutions and ETL scripting.


Other duties as assigned

 

 


Education Required:

Bachelor's degree.


Certification Required 

None


Preferred Certification:

Appian A Score Level 3


Experience Required:

Five years experience in  domain, analysis, design, project management, programming or Epic software.  May substitute required education degree with additional years of equivalent experience on a one to one basis.


Preferred Experience: 

Experience implementing Appian,SalesForce, ServiceNow, or other BPM applications 


Experience performing SQL Server and DBA activities
UML and Object-oriented design
Oral and written communication skills used as customer liaison
Web interfaces

Experience implementing and supporting applications in a healthcare environment.


Onsite Presence: Is Required



It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

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