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Service Skilled Trade
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Fac Mgt RAF Main Campus 600859
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138718 Requisition #
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SUMMARY

The primary purpose of the Senior HVAC Mechanic position is to act as a subject matter expert and maintain and coordinate heating, ventilating, air-conditioning, and refrigeration (HVAC/R) work, including sheet metal ductwork and control instrumentation.  Scope impacts the HVAC/R systems through maintenance and service.

ESSENTIAL JOB FUNCTIONS
Installs, maintains and repairs HVAC systems.  Makes initial settings and final adjustments of commercial HVAC systems and modifies existing installations to obtain required results.  Monitors and troubleshoots HVAC issues through BAS systems and/or other diagnostic tools.  Follows schedule of preventive maintenance and makes recommendations regarding major overhaul of systems. May order materials and maintain inventory. Coordinates and prioritizes the workflow of technicians and mechanics.  Investigates outages. Participates in the development of the "Owners Design Guidelines", project design phases and review processes. Inspects contracted HVAC work to ensure repairs and installations are compliant. Functions as a point of contact for vendors. Prepares and submits reports.  Participates in process improvement initiatives. May precept staff.

CORE VALUES

Caring Behaviors

  • Courtesy: Is respectful and courteous to each other at all times.
  • Friendliness/Teamwork: Promotes and rewards teamwork and inclusiveness; is sensitive to the concerns of our patients and our co-workers.

Integrity Behaviors

  • Reliability: Communicates frequently, honestly and openly.
  • Accountability: Holds self and others accountable for practicing our values.
  • Safety: Models safe behavior (wears badge and personal protective equipment, washes hands, and keeps work area clean and orderly); Notices a safety concern or emergency, understands role and uses proper procedures to report it; Mitigates risk to the institution through sound business practices; Demonstrates ethical and personal responsibility in work and behavior

Discovery Behaviors

  • Responsiveness: By his/her actions, creates an environment of trust; Encourages learning, creativity and new ideas.
  • Personal Leadership/Self-Initiative: Helps others to identify and solve problems; Seeks personal growth and enables others to do so.

JOB SPECIFIC COMPETENCIES
Maintain Facility appearance, Functionality and Safety

  • Knowledge of typical HVAC system control strategies.
  • Assist with the repair/calibrate HVAC systems to include air handling units, fan coil units, terminal boxes, dampers, thermostats, sensors, control valves, and associated HVAC equipment.       
  • Read and interpret HVAC, mechanical, electronic, and electrical schematics, blueprints, and floor plans.  
  • Quickly respond to client "Dispatch" work order requests for a variety of tasks.
    Disable malfunctioning equipment.
  • Perform preventive maintenance of all roof top exhaust fans, air handling units for the MDAH Campus.
  • Maintain and repair all exhaust fans, air handling, units for the MDAH Campus (chill water and steam valves, filter changes, replacement of motors, bearings, shafts, motor bearings, and squirrel cages).
  • Respond to customers’ hot and cold room temperature calls.
    Perform and maintain air balance of rooms to ensure positive or negative pressures.
  • Maintain and repair all mixing boxes controlling temperatures of labs and offices.
  • Requisition parts and materials to repair air handlers, exhaust fans, and miscellaneous equipment.
  • Install and maintain the air conditioning duct work and grills for proper air distribution.

Reduce Outside Contractor Costs 

  • Keep up to date on the knowledge of the National Electrical Code for electrical installations.
  • Requisition material.
  • Skilled in practices, methods, materials, tools and equipment of electronic technician trade.

Other Duties as assigned  

  • Provide lead support to the Utilities Operations Superintendent and/or Supervisor, Physical Plant’s Superintendent in their absence.
  • Coordinate all work performed by other shops, which require a basic knowledge of overall physical plant operations when, requested by Physical Plant Utilities Operations Superintendent, Supervisor, or Manager.
  • The employee may be expected to be part of an on-call group and when assigned this responsibility will be compensated for that time.  When on-call, the employee must be available and be able to respond in accordance to policy.  Periods of alert when Emergency Conditions may be expected are not considered on-call.
    Acts as Senior or in Lead capacity of other Thermal Control Technicians.

COMPETENCIES

Develop Oneself - Pursue learning and self-development; actively seek feedback; transfer learning into next steps; set high standards of performance; drive for results and achievement.

Oral Communication - Express ideas clearly and concisely in groups and one-to-one conversations; create an environment with open channels of communication.

Team with Others - Initiate, develop, and manage relationships and networks; encourage collaboration and input from all team members; value the contributions of all team members; balance individual and team goals.

Technical/Functional Expertise - Demonstrate technical proficiency required to do the job; possess up-to-date knowledge in the profession; provide technical expertise to others.

Service Orientation
Provide service to our stakeholders, including patients, caregivers, colleagues and each other, in a safe, courteous, accountable, efficient and innovative manner to include:

  • Promoting inclusiveness and collegiality that demonstrates respect and professionalism to our stakeholders at all times
  • Modeling safe, ethical behavior that mitigates risk to the institution through sound business practices, and adherence to MD Anderson’s Standards of Conduct, institutional policies and procedures
  • Responding to requests in a timely manner while proactively communicating expectations for procedures, service arrival, or project deliverables to stakeholders
  • Using the steps to HEAL (Hear, Empathize, Address and Learn) the relationship when service recovery is needed

Customer Focus
Builds and maintains customer satisfaction with the products and services offered by the organization through skills demonstrated in communication, personalization of interaction, regulation of emotions, and proactive problem solving.

Performance Statement Examples

  •  Presents a cheerful, positive manner with customers either on the phone or in person. Shows interest in, actively listens to and responds in a clear and timely manner to customer's expressed needs.
  • Focuses on the customer's results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions through personalized service that anticipates the customer's unspoken needs.
  • Delivers services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied by addressing the root cause of the issue. Problem solves with patient, family member, care giver or clinical team to aid in proactively resolving issues and concerns.
  • Provides to customers status reports and progress updates. Seeks customer feedback and ensures needs have been fully met.
  • Talks to customers (internal and external) with a pleasant tone to find out what they need and how satisfied they are with the service. Remains in control of own reactions and responds in a manner that demonstrates appropriate nonverbal cues and complements the customer's emotions in the situation. Recognizes when it is necessary to escalate situations to leadership to ensure customer satisfaction.

High school diploma or equivalent. Eight years experience in a mechanical field to include commercial installation, repair and maintenance of HVAC, refrigeration, control systems or other mechanical environments. Seven years of experience required with preferred Associates degree, as referenced by the Texas Department of Licensing and Regulations (TDLR). Six years of experience required with preferred Bachelors degree, as referenced by the TDLR.

 

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

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