Supervisor, Information Services

Education Required: Bachelor's degree in Engineering, Computer Science or related discipline. 
 
Preferred Education: Master’s Level Degree
 
Certification Required: None 
 
Preferred Certification: 
A+ Certification, MCP (or equivalent), Apple Certified, Macintosh Technician, MCSE, SIX SIGMA Black Belt, ITIL certification 
 
Experience Required : Five years of experience in technology support, analysis, or project management, to include two years lead/supervisory experience.  May substitute required degree for additional years of related experience on a one to one-year basis.  Successful completion of the LEADing Self Accelerate program may substitute for one year of required supervisory or management experience. 
 
 
Preferred Experience:
Personal computers and peripheral devices 
Standard operating systems  
Office productivity software 
Network and internet environments  
Troubleshooting logic and techniques 
Knowledge of various types of remote access 
Understands and aids in the development of concepts, practices and procedures within a desktop support environment 
Familiarity with less common operating systems and software packages -     Knowledge of statistical analysis, trend analysis, and different data analysis methodologies and techniques. 
Knowledge of specific hardware and software in use at MDA. Experience in multi-platform and complex software environment. 
 

Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html