Gift Shop Associate

At MD Anderson Cancer Center, our Gift Shop Associates bring moments of brightness and comfort to patients, families, and caregivers. You’re not just helping someone find a perfect card or floral arrangement, you’re contributing to a space that restores normalcy and hope during life’s most difficult moments. This role combines the energy of retail with the compassion of care, all within one of the world’s leading cancer centers.

You’ll be trusted to operate with independence, creativity, and care, empowered to make a real difference every single day.

The ideal candidate will possess at least 5 years of strong retail sales experience. 

In addition to the Tuesday- Saturday shifts, this position works independently all Saturday, and holiday shifts in The Park Flower and Gift Shop and is responsible for securing the store, locking doors, and preparing the store for the next day’s opening.

Hourly Breakdown of salary range: Minimum $18.00 - Midpoint $20.54 - Maximum $23.08

At MD Anderson, we offer careers built on care, growth, and balance. Our employees enjoy a benefits package designed to support every stage of life, starting on day one.
 

• Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
• Group Dental, Vision, Life, AD&D and Disability coverage
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
• Tuition Assistance Program after six months of service
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
• Employer paid life, AD&D and an illness-related reduced salary pay program
• Extensive wellness, recognition, fitness, employee health programs and employee resource groups

What You’ll Bring

• A warm, professional, and empathetic approach to customer service.
• Strong communication skills and the ability to provide wayfinding and resource support to patients, families, and staff.
• Confidence in handling cash, credit, and inventory transactions accurately.
• A flexible, collegial spirit with the ability to multitask in a fast-paced retail environment.
• Dedication to helping others, whether offering a listening ear, easing stress, or ensuring a comforting shopping experience.
• Integrity and attention to detail in safeguarding customer information and maintaining compliance with PCI standards.

Key Functions

• Customer Experience
• Deliver personalized service that uplifts and supports every visitor.
• Provide expert knowledge of merchandise across four Gift Shop locations, customizing recommendations for patients, caregivers, and staff.
• Offer wayfinding guidance, order assistance, and compassionate customer interaction, including during emotional or stressful moments.
  
  Retail Operations
   
• Process sales.
• Use the Counterpoint Point-of-Sale (POS) system for transactions, reporting, and inventory management.
• Restock shelves, coordinate merchandise displays, and help manage deliveries and transfers across multiple locations.
• Conduct regular cycle counts and support annual physical inventories.
  
  Shop Management
     
• Open and close the shop independently on Saturdays and assigned holidays, ensuring it’s secure and ready for the next day.
• Maintain store cleanliness and safety, ensuring accessibility for all customers.
• Support shop supervisors in ordering, receiving, and auditing merchandise.
  
  Team Collaboration
   
• Foster collegial relationships with peers and leadership across all Gift Shop locations.
• Step in to cover other shops when needed, ensuring continuity of care and service.
• Contribute to a positive, mission-driven team culture that reflects MD Anderson’s core values—Caring, Integrity, Discovery, Safety, and Stewardship.
  
  Why You’ll Love Working Here
   
• Meaningful Work: Every transaction supports MD Anderson’s mission to eliminate cancer and enhances the experience of those we serve.
• Supportive Environment: You’ll join a compassionate, professional retail team that works with empathy and purpose
• Growth Opportunities: Gain expertise in specialty retail operations within a world-class healthcare institution.
• Community Impact: Be part of a team that lifts spirits—helping patients and families find comfort, hope, and connection.
• Exceptional Culture: MD Anderson is consistently ranked among the best hospitals in the world, offering stability, respect, and belonging.