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Laboratory Operations Director - Molecular Diagnostic/FLOW Cytometry/Cytogenetics/HLA

Pathology-Lab Medicine 224800
146456 Requisition #
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Clinical Laboratory Operations  
• Directly responsible for the operational clinical activities and patient care delivery systems and the daily operation of the laboratory services.
• Establish and plan the strategic goals and objectives, direct operating activities include staffing, and assure operational effectiveness for the Clinical Laboratory.
• Hire and lead motivation, retention, and professional development for the associated team to drive key business initiatives and departmental goals effectively.
• Responsible for direction and coordination clinical laboratory personnel, ensuring adequate staffing across all functional areas of Main campus as well as HAL Labs.
• Promote practices and processes that contribute to success, directing the management impede the barriers effectively to achieve the targeted results.
• Communicate expectations to direct reports, delegating authority as appropriate and strive for excellence in patient care. 
• Foster a culture of collaboration and teamwork, with dedication to patient care and quality outcomes.
• Manage the talent pipeline to execute the laboratory operations plan and create effective and successful leadership.
• Serve as a primary liaison to interface the laboratory and other departments within the division and organization. Develop, monitors and revises functional processes to increase efficiency and quality.


Quality Management, Regulatory Compliance and Safety

Assure laboratory areas is in compliance with institution, federal, state and accreditation agencies (CAP, AABB, JCAHO, FDA, etc.) focusing on capacity utilization and promoting a culture of continuous improvement and safety.

Drive ongoing quality and process improvement throughout the Clinical Lab team through timely initiation, review and approval of quality event reports, global change control, corrective actions, and preventative actions (CAPA).

Work with the Department of Quality and Regulation to identify and implement process improvement initiatives within the department/division/institution.

Manage system tasks within the assigned timeframes; collaborate closely with Quality Assurance to assist the new processes and procedures operationalization based on regulatory, company, or client requirements.

Ensure laboratories are in compliance with established processes, protocols, procedures for clinical trials and non-standard of care protocols.

Fiscal/Budget Management 
• Manage the financial performance of a laboratory, including budgeting and planning for all clinical lab operations.
• Identify and implement appropriate strategies for reducing costs and improving quality of services.
• Oversee the development of operational budgets; monitor relevant key financial indicators and performance metrics in which relate to changing financial situations.
• Respond to financial variances by developing, recommending and implementing corrective actions or processing improvements. 
• Oversee and ensure adherence to the budget including E&G/M&O expenses and revenues, margin target and grant management activities.
• In conjunction with the Executive Director of PLM, lead the development of long-range projections to meet margin, revenue and volume targets, conduct appropriate analysis, recommend and implement adjustments when necessary.
• Direct and oversee pricing structure, technical and professional charge masters, and patient charge.
• Ensure all technical charges are captured for laboratory services; and ensure Division CPT coding and billing practices are in compliance with Medicare/Medicaid rules and guidelines.
• Obtain optimal vendor contracts for lab supplies and equipment. Manage/optimize contracts to meet the quality, service and financial goals of the Division and MDACC.


Strategic Planning  
• Identify the need for policy development and/or revision; define policies in collaboration with higher level management input, goals and objectives; facilitate strategic planning and development activities for the Department aligning with institutional and divisional goals.
• Operationalize and provide strategic initiatives for space management activities, instrumentation identification, instrument selection and implementation to offer services for mixed patient population and treatment options for main campus and HAL’s. 
• Develop and ensure short and long-term strategic plans for Laboratory services across MDACC locations are fully implemented.
• Collaborate with laboratory Medical Directors, Department Chairs, Nursing Department and other laboratory leaders at each of the hospitals and other locations, to develop and implement clinical and administrative objectives, policies, and procedures are aligned with MDACC mission, vision and strategic objectives, and to ensure compliance with all regulatory agencies.
• Serve as a network representative and serve as UT collaborator with other UT partners for expansion of services across UT systems.
• Consult with key leadership and staff continually focusing on customer and clinician satisfaction. Utilize such measures as patient and clinician surveys, focus groups, and call monitoring to provide feedback. Establish key operating metrics and improve processes to exceed patient and clinician expectations, in the meantime improve patient and physician satisfaction.
• Perform related job duties as assigned by the Executive Director of PLM.
Represent the Division for new off-site projects both locally and within the United States.
Responsible for Medicare compliance in clinical billings by all within the division as well as the HAL laboratories.
Responsible for CPT and HCPCs coding, issues relating to patient complaints, third party reimbursement for lab services as well as keep current on cost analysis.

Other duties as assigned

Bachelor's degree. Seven years experience in an allied health field including five years in a managerial capacity. Successful completion of the LEADing Self Accelerate program may substitute for one year of required supervisory or management experience. Experience Required Seven years experience in an allied health field including five years in a managerial capacity. Successful completion of the LEADing Self Accelerate program may substitute for one year of required supervisory or management experience. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

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