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Patient Transportation Supervisor
The Supervisor of Patient Transportation plays a critical role within the Patient Transportation department at The University of Texas MD Anderson Cancer Center by ensuring seamless daily operations that directly support patient care and experience. The Supervisor of Patient Transportation manages staff, coordinates workflows, and partners closely with team Leads and the Manager of Patient Transportation to execute strategic initiatives and special projects. The Supervisor of Patient Transportation maintains a strong on-floor presence to promote transparency, operational efficiency, and service excellence.
The University of Texas MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. Through coordinated, patient-centered services, UT MD Anderson supports safe, high-quality care delivery across all clinical and support operations, including Patient Transportation, which plays a vital role in patient flow, safety, and satisfaction.
The ideal candidate for this role has a high school diploma or equivalent, with an associate’s degree in business, health sciences, hospitality, or a related field preferred, along with progressive healthcare, project management, or hospitality experience that includes lead or supervisory responsibilities. Preferred candidates bring staff engagement, builds trust with the staff, process improvement, stakeholder engagement, drive change, demonstrate strong operational leadership, communication skills, and a commitment to safety, service quality, and regulatory compliance.
Minimum $25.48 – Midpoint $31.73 – Maximum $37.98 per hour based on a 40-hour work week. The typical work schedule is Monday - Friday from 6am - 3pm including rotating holidays and weekends. Work location is onsite.
Why Us?
This role offers the opportunity to make a meaningful impact on patient care by leading a team that ensures safe, timely, and compassionate transportation services throughout UT MD Anderson. The position supports professional growth through leadership development, operational exposure, and collaboration across departments while contributing to an environment that values accountability, service excellence, and work-life balance.
• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.
Responsibilities
Service & Operations
• Ensure seamless execution of daily patient transportation operations
• Manage staff assignments, workflows, and coordination with team Leads
• Perform dispatcher and escort duties as operationally needed
• Monitor, accept, and respond to customer service and system issues promptly
• Spend approximately 80% of time on operational floor duties and 20% on administrative tasks
• Promote team orientation, inclusiveness, and professionalism
• Execute effective problem solving, conflict resolution, decision making, planning, and organizing
• Maintain transparency and visibility on the floor
• Report all environmental safety concerns to appropriate personnel and manager
Quality & Compliance
• Use data from multiple resources to support operational decisions and actions
• Maintain knowledge of changes impacting the department and ensure staff awareness
• Ensure compliance with institutional rules, policies, and directives
• Identify process, service, or product improvement opportunities and communicate to leadership
• Facilitate ongoing employee education to maintain performance competencies and regulatory compliance
• Assist with JCAHO compliance documentation and processes
Finance & Growth
• Seek required approval for overtime from manager, associate director, or director
• Monitor Kronos daily and prepare reports on volume, productivity, customer satisfaction, and special requests
• Ensure operating expenses and net margin remain within 5% of the approved yearly budget
• Act as a responsible steward of departmental resources
• Seek opportunities to gain technical and administrative expertise and expand capabilities
Training & Development
• Participate in ongoing training, projects, and monthly one-on-one sessions
• Complete required workshops, educational modules, and annual training
• Maintain working knowledge of Department Emergency and Bridge Continuity Plans
• Coordinate with the manager on selecting, training, and orienting new employees
Safety & Service Orientation
• Maintain safety preparedness including equipment orientation, education events, and fire drills
• Provide reliable, responsive, safe, friendly, and courteous service to patients, caregivers, physicians, and coworkers
• Model safe, ethical behavior in alignment with UT MD Anderson Standards of Conduct
• Respond to requests in a timely manner and communicate service expectations clearly
• Admit mistakes, apologize, and take corrective action to resolve issues proactively
EDUCATION
- Required: High School Diploma or Equivalent
- Preferred: Associate's Degree Business, Health Sciences, Hospitality or related field.
WORK EXPERIENCE
- Required: 4 years Healthcare, project management, or hospitality experience, to include two years of lead/supervisory experience. or
- Required: 3 years Healthcare, project management, or hospitality experience, to include two years of lead/supervisory experience with Associates degree.
- Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience.
LICENSES AND CERTIFICATIONS
- Preferred: Heartsaver First Aid CPR AED Heart Saver with Automated External Defibrillator (AED) training. Upon Hire
- Preferred: CPR - Cardiac Pulmonary Resuscitation Upon Hire
OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
